Refund, Return, and Cancellation Policy

Refund, Return, and Cancellation Policy

Last Updated: July 19, 2026

At New World Medicine, we are dedicated to providing high-quality herbal products, digital wellness resources, and professional consulting services. Because we offer three distinct types of products, our refund and return procedures vary by category. Please review the section below that applies to your purchase.

1. Physical Products (Herbs, Tinctures, and Supplements)

Due to health, hygiene, and safety regulations regarding consumable goods, our return policy for physical items is strict to ensure the safety of all our customers.

  • Eligibility for Returns: We accept returns of physical products only if they are unopened, unused, and in their original sealed packaging with the safety seal intact. Returns must be initiated within [30] days of the delivery date.
  • Non-Returnable Items: For the safety of our community, we cannot accept returns on:
    • Any herbal tincture, capsule, tea, or supplement bottle that has been opened or the safety seal broken.
    • Products that have been exposed to extreme temperatures or direct sunlight.
    • Items marked as “Final Sale” or purchased during a clearance event.
  • Damaged or Defective Items: If your product arrives damaged, leaked, or defective, please contact us within 48 hours of delivery at David@NewWorldMedicine.com . Please provide your order number and a photo of the damage. We will promptly send a replacement or issue a full refund, including shipping costs.
  • Expiration Concerns: Our herbal tinctures are alcohol-based and have a long shelf life when stored correctly. However, if you receive a product that is already expired or near expiration (less than 6 months remaining), contact us immediately for a replacement.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., we sent the wrong item). We recommend using a trackable shipping service.

2. Digital Products (E-books, Guides, Recordings)

Digital products are non-returnable and non-refundable once accessed or downloaded, as they cannot be “returned” in a traditional sense.

  • All Sales Final: By purchasing and downloading any digital file (including wellness guides, e-books, video recordings of workshops, or printable resources), you agree that the sale is final.
  • Technical Issues: If you experience technical difficulties preventing you from accessing or downloading your file, please contact us within 7 days of purchase. We will assist in resolving the issue or re-sending the file. Refunds for digital products are only considered if we are unable to resolve a technical fault on our end.
  • Dissatisfaction: Refunds are not provided for digital products based on dissatisfaction with the content, as the material is accessible immediately upon purchase. We encourage you to review product descriptions and previews carefully before buying.

3. Services (Consulting Sessions & Workshops)

Our consulting sessions are time-based services reserved specifically for you. Our cancellation policy is designed to respect the consultant’s time and availability.

  • Cancellations with Full Refund: You are eligible for a full refund or a free reschedule if you cancel or reschedule your appointment at least [48] hours prior to the scheduled session time.
  • Late Cancellations: If you cancel or reschedule with less than [48] hours notice, the session fee is non-refundable. At our discretion, we may offer a one-time credit toward a future session at a [50%] discount.
  • No-Shows: If you do not attend your scheduled session and fail to notify us prior to the start time, the session is forfeited, and no refund will be issued.
  • Service Dissatisfaction: If you are unsatisfied with a consulting session due to professional conduct or technical failures on our part, please contact us within 24 hours of the session. We will review your case and may offer a partial refund or a complimentary follow-up session. Refunds are not provided for dissatisfaction regarding personal health outcomes, as results vary by individual.

4. General Refund Processing

  • Approval Process: Once we receive your return (for physical goods) or approve your cancellation request (for services), we will send you an email confirmation.
  • Timeline: Approved refunds are processed within [5-7] business days.
  • Method: Refunds are issued to the original method of payment. Please note that depending on your bank or credit card issuer, it may take an additional 3–10 business days for the funds to appear on your statement.
  • Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.

5. How to Request a Return or Refund

To initiate a return or refund request, please contact us with your order number and details of the issue:

  • Email: David@NewWorldMedicine.com

Disclaimer: This policy is subject to change. Please review this page periodically for updates.